Terms and Conditions

With all online bookmakers today, there are terms and conditions that players need to understand and follow. At NANALO.COM.PH , players also need to comply with the terms set forth by the bookmaker. Below are the terms and conditions for players to refer to.

Article 1: Compliance with account regulations

When a player registers to use NANALO , it means that the player has truly known, read and agreed to all regulations such as terms, regulations and game rules set forth by NANALO and agrees to waive any legal responsibility.
If you do not agree with any of the terms and policies from NANALO , you can stop using the service permanently.
When participating in the experience with NANALO ‘s service system , it means that users have understood and acknowledged the fact that: NANALO provides transparent, safe and valid game services. Therefore, the fact that players win when facing risks is a matter of course forcing players to accept that danger.
Players must guarantee that all information provided and used by players during the account registration process including: Player name, email address, phone number, address… is honest and valid. At the same time, all account registration information must match the information on the ID card, bank account. Because if the information is incorrect, players will have the right to be provided with some services at NANALO.
If NANALO discovers that a player’s account has been used to violate any of the terms set forth by NANALO , it has the right to suspend the player’s service, cancel the account, and not refund money without prior warning.
How to prevent fraud: When participating in any NANALO game , players should remember to observe the entire game progress and, each time the game is completed, must look up the game account information. If any unusual cases are detected, must quickly contact customer service staff to reconfirm all transaction history and account at NANALO’s information center.
If a player opens or attempts to open additional accounts, for any reason whatsoever, NANALO may, at its sole discretion, block or disable any of your entire account pool. Alternatively, NANALO may decide to accept an open account, which may be the only account you have opened with NANALO , and any outstanding bets, if any, will be paid. NANALO will charge an additional fee of 10% (at least USD 30) for each account you open and any deductions will only be subject to the provisions of our Terms and Conditions.
If the bet amount is found to be incorrect, the user is obliged to notify the customer service team to correct it, and must not use the relevant bet amount at all. Because in any case, the relevant bet amount is considered invalid, so if the player uses the wrong amount to bet, the bonus will be automatically voided and all the money on the website will be refunded.
If a customer participates in a new member promotion or other bonus program with invalid bets. If NANALO discovers it, it has the right to temporarily suspend or close the account and the relevant administrator will provide a clear solution.
If the results on the user’s server are inconsistent with the results of the NANALO server , the results announced from the server will be the final decision. Finally, the player has agreed to participate in the game and agreed to all the rules and services of NANALO that have been disseminated.
Players are not allowed to access games (VPN, remote servers…) with any virtual IP address.
If the player violates any of the Terms and Services above, NANALO has the right to cancel or suspend the service until the player agrees according to the prescribed rules.
Players must agree that part and all of the content of the above Terms are fixed and NANALO has the right to replace, adjust, cancel at any time to comply with the regulations of use and customer care. The information provided is for reference only. The latest rules and terms of use can be updated by players at the website below: User Agreement.
In any case, the decision will still belong to NANALO.

Article 2: Deposit payment regulations

If the player deposits money into the online bank account for a long time but does not receive it. Please contact the 24/7 online customer service hotline immediately. For example: If the depositor number and account password are not consistent, our team will recommend that you make another confirmation letter to send to the online banking service provider.
For members depositing money from a third country, they need to contact Customer Service to notify the amount and time of deposit so that the dealer can verify as quickly as possible.
If you use online bank deposit instead of wire transfer, NANALO will verify the legitimacy of the online website to authenticate the deposit account. If the deposit is used after the above period without proof of sending, NANALO will not be responsible for that money.
The minimum deposit is 100 Peso. If the player wishes to have sufficient information to deposit, they can contact Customer Service for instructions.
In any case, the final decision rests with NANALO.

Article 3: Withdrawal regulations

Each customer account can withdraw money at least 3 times, the limit for one withdrawal must be 100 PESO and there is no specific withdrawal limit.
VIP customers will get even higher withdrawal limits.
When customers withdraw more than 30,000 pesos, they may need to confirm the information as required by the payment department, so it will not be possible to withdraw money immediately from NANALO. After successful verification, NANALO will pay the customer’s entire withdrawal amount. All withdrawal requests must be compatible with each condition on the website, for example: the remaining bets when withdrawing bonuses have not been completed or the minimum number of times required according to the products/promotions → the customer’s withdrawal request will not be considered.
If required, customers must provide additional personal information including photo ID card, driver’s license, bank transfer statements, passport…
NANALO guarantees that customers will withdraw money within 5 minutes (In cases where the banking system is under maintenance or data is lost)
Any customer who spins a bonus table over 50,000 will have a 20% fee deducted.
For all cases, NANALO does not have the final decision.

Article 4: About promotion regulations

To fully apply the bonus or promotion value, players must fully comply with the detailed rules and terms accompanying the promotion.
All promotional value is paid in cash (1 point = 1 peso).
All players, each member, each agent, each email, each smartphone with at least one form of payment, payment account (such as a debit/credit card or bank account) with the same IP address will be able to receive the promotion when the player submits the account number confirmation request form. At this time, NANALO will have the right to cancel, withdraw any promotion or even block the entire related account.
If NANALO detects any unit or individual customer using invalid bonuses or anyone using their own promotions for profit, the house has the right to suspend or cancel the right to receive promotions, even has the right to temporarily block or even block all related accounts without notice, without refund. Players will be blacklisted forever.
In order to ensure the interests of both parties and to eliminate member impersonation, NANALO has the right to request members to provide the website with complete and honest personal information to help protect the safety of user accounts.
NANALO reserves the right to decide to adjust or remove any service or product without notice.

Conclusion

NANALO has the right to decide the membership ranking based on the membership profile. Note: If there is a case where the bank has not changed the bonus calculation criteria and has not processed your withdrawal request. Please ensure your request is successful or contact the staff within 24 hours for resolution.